Resolved -
Our provider bank has provided us with a list of transfers which their system created a duplicate. Our support team will follow up with more information.
They will be following up with an incident report which we will share a summary in the future. The incident has not repeated on their side since yesterday evening.
Mar 25, 20:33 UTC
Update -
Our provider bank has updated us with the issue of impacted transfers totals 1,326. The bank has sent the reversals to be processed in the upcoming ACH window. We will provide another update as more information becomes available.
Mar 25, 19:27 UTC
Monitoring -
Our provider bank has updated us that the duplicate transfer issue was limited to the last ACH transfer window of the day on March 24th. This is the window during which we process our payouts. The bank is issuing reversals for all transactions which were duplicated in that window. We are waiting for the bank to send us information about all of the impacted transfers.
Mar 25, 19:05 UTC
Identified -
Our provider bank has reported that there was an issue with duplicate transfers on their end. They are working on reversing the duplicate transactions. We will continue to provide updates as they work to resolve this issue, and as our bank identifies how many transfers were impacted.
Mar 25, 17:42 UTC
Investigating -
A customer has reported duplicate ACH transfers for payouts and refunds on customers bank statements. The JustiFi Payments team is investigating this issue.
Mar 25, 17:24 UTC